Popular Articles
No Power/Scanner Not Connected Error
If you received an error message that your scanner is not connected, there may be a problem with the driver. This can be caused by several factors. The most common being incorrect driver installation or incomplete driver installation. To ...
My images are blurry/fuzzy/cut off. How do I fix this?
If you experience a decline in image quality, we recommend you calibrate your scanner. Please review the calibration steps listed below to complete. To calibrate in AmbirScan for athenahealth software, complete the following steps: Right click on the ...
How do I calibrate my scanner using AmbirScan for Athena Software?
To calibrate in AmbirScan for athenahealth software, complete the following steps: Right click on the AmbirScan for athenahelath icon in your system tray and select Show Turn off Auto Scan by clicking on the AutoScan Button one time. You will not see ...
I lost my calibration sheet. What can I do?
For optimal performance, calibration sheets are strongly recommended and can be purchased here. Search for you scanner model number to be directly to the corresponding accessories offered. If you need to calibrate in the interim, you may use a plain ...
I entered my license key and it’s not being accepted.
Ambir brand scanners: Your scanner no longer requires a license key. Please click here to download the software (under Step 4 on the page). *A license is only required for Non-Ambir brand scanners. Non-Ambir scanners: users will often see this ...