AmbirScan for athenahealth is running, but it’s not responding. What should I do?

If AmbirScan for athenahealth is frozen and/or not responding, restarting your computer will correct the problem.

If you do not wish to restart, you can end the program through your Task Manager by completing the following steps:

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I need to move the software to a new computer. Will AmbirScan for Athenahealth still work?
Ambir branded scanners: Your scanner no longer requires a license key. Please click here to download the software (under Step 4 on the page). Non-Ambir branded scanners: Prior to moving to a new computer, you must deactivate the license from the ...
How do I calibrate my scanner using AmbirScan for Athena Software?
To calibrate in AmbirScan for athenahealth software, complete the following steps: Right click on the AmbirScan for athenahelath icon in your system tray and select Show Turn off Auto Scan by clicking on the AutoScan Button one time. You will not see ...
Can I export the settings of AmbirScan from one computer to another?
Yes. To export the settings, follow the steps below: Close AmbirScan Open C:\ProgramData\AmbirTechnology Copy the Ambirscan_X.db File Drop the file into the C:\ProgramData\AmbirTechnology of the computer you want the settings copied to. Open ...
AmbirScan User Guide
AmbirScan User Guide Download Your User Guide CLICK TO DOWNLOAD
My card won’t scan/stopped feeding. What should I do?
If your scanner is not scanning cards, AmbirScan for Athenahealth may not be running. 1. You should see the AmbirScan for Athenahealth icon in your system tray, in the bottom right corner of your screen. If you don't see it, click on the arrow(shown ...

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