The scanner is mis-feeding and/or giving a ‘Feeding paper failure’ error message? What do I do?
If the scanner is struggling to grab the paper, you likely have a worn-down roller. Replacing the feed roller will resolve the issue. Replacement parts for the 800ix can be found here.
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No Power/Scanner Not Connected Error
If you received an error message that your scanner is not connected, there may be a problem with the driver. This can be caused by several factors. The most common being incorrect driver installation or incomplete driver installation. To ...
I’m getting an error when I click Image Preview.
When clicking Image preview, you may see this error: The card image specified in Settings, C:\Card-AB.jpg, could not be opened. C:\Card-AB.jpg could not be found. This error means the image scanned is not saving to the correct file path location. ...
My card won’t scan/stopped feeding. What should I do?
If your scanner is not scanning cards, AmbirScan for Athenahealth may not be running. 1. You should see the AmbirScan for Athenahealth icon in your system tray, in the bottom right corner of your screen. If you don't see it, click on the arrow(shown ...
How do I calibrate my scanner using AmbirScan for Athena Software?
To calibrate in AmbirScan for athenahealth software, complete the following steps: Right click on the AmbirScan for athenahelath icon in your system tray and select Show Turn off Auto Scan by clicking on the AutoScan Button one time. You will not see ...
Why Isn’t the Scanner Pulling my Card/Document?
If your scanner is not automatically pulling your card/document when inserting into the scanner, verify that Auto Scan is turned on. The image below displays when Auto Scan is turned off: To turn on Auto Scan, click on the grayed out AUTO button ...