Why Isn’t the Scanner Pulling my Card/Document?

Why Isn’t the Scanner Pulling my Card/Document?

If your scanner is not automatically pulling your card/document when inserting into the scanner, verify that Auto Scan is turned on. 

The image below displays when Auto Scan is turned off:

A close up of a logo AI-generated content may be incorrect.

 

To turn on Auto Scan, click on the grayed out AUTO button shown below.

A close up of a logo AI-generated content may be incorrect.

Once you click the grayed out AUTO button, it will become orange and the red OFF will change to a green ON. Auto Scan is now
on:

A green and brown rectangle with white text AI-generated content may be incorrect.