Troubleshooting
My Show Preview button in athenahealth is missing. What do I do?
If you see this message, you need to install or update your Athena Device Manager. 1. Click on the Manual Tab 2. Click on Device Settings Click on the gear icon in Athena and select Device Management. If you need to update your device manager, click ...
I’m getting an error when I click Image Preview.
When clicking Image preview, you may see this error: The card image specified in Settings, C:\Card-AB.jpg, could not be opened. C:\Card-AB.jpg could not be found. This error means the image scanned is not saving to the correct file path location. ...
AmbirScan for athenahealth is running, but it’s not responding. What should I do?
If AmbirScan for athenahealth is frozen and/or not responding, restarting your computer will correct the problem. If you do not wish to restart, you can end the program through your Task Manager by completing the following steps: Press Ctrl + Alt + ...
My card won’t scan/stopped feeding. What should I do?
If your scanner is not scanning cards, AmbirScan for Athenahealth may not be running. 1. You should see the AmbirScan for Athenahealth icon in your system tray, in the bottom right corner of your screen. If you don't see it, click on the arrow(shown ...